RETURN & REFUND POLICY

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.

Navraee(A Brand of Jaipur Jewels Shop) offers an easy return policy to its customers.

Customer can raise a return request in case the received product is damaged/wrong, or he/she is not satisfied with the product. In either case Coupon Refund/Monetary Refund/Exchange is available.

Return Process- 

Mandatory Criteria for Return:

  • Return request must be raised within 24 hours from the delivery time by writing an email to support@navraee.com.
  • The items should be unused and unwashed.
  • The return parcel should have the original invoice, cards and packaging in place.
  • There should not be any scratches or deformities on the surface of the product.

Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

Steps to raise a return request- 

  1. Send an email at support@navraee.com mentioning your order number and Product details/sku. Also mention the reason for return. Please note all return requests need to be raised within 24 hours of product delivery.
  2. In case of raising return request for a damaged product send the unboxing video as well.

(Note- Send the complete unedited and uncut video of unboxing the parcel showing the box seal opening in it. This is mandatory, if there is no video then we will not consider it a damaged product return/exchange request.)

Step 2 can be skipped if you are returning the product because of dissatisfaction.

  1. Our Support team will revert on your return request email within 24- 48 hours. We will arrange a reverse pick up for the delivered product. 
  2. Please make sure that you have packed the return product very safely (use Navraee’s Original packaging box, or some strong packaging box with sealed tapes) to prevent any loss or damage to the product during transit. Any product received damaged in transit will not be qualified for refund and will be sent back to the customer at their expense. No Exchange/Refund Coupon/Monetary refund will be issued in such cases.
  3. Hand over the parcel to our pickup agent. 

The returned parcel will take 7 to 10 days to reach our warehouse. Your patience is highly appreciated. 

Once we receive the returned product(s), a quality check will be performed on the items by our quality team. This is subject to the return having met all the above-mentioned criteria of Return.

If the returned product(s) meets all the criteria for return, then we will initiate refund within 24-48 working hours of receiving the parcel.

Refund Process-

In case of damaged/wrong product, discount coupon worth product value will be issued, or customer can opt for monetary refund, however in this case, a small amount of logistic fee i.e Rs 100 (that was given free at the time of purchase) will be deducted and balance will be refunded to the customer.

In all other cases, the reverse and forward logistic fees i.e Rs 200 will be deducted from the amount paid by the customer and the balance will be refunded in form of discount coupon/monetary refund

You will receive an email with the Discount Coupon code.

Cancellation-

Navraee reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

If unfortunately, customer has to cancel an order, this can be done within 3 hours of placing the order by sending an email at support@navraee.com mention the order number and product detail/ sku. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

  • If you cancel your order before your product has been dispatched, we will refund the full amount.
  • If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges for both Forward and RTO(Rs 200). Also, the charges will be refunded once we have received the product back.

    Address: Gali no. 1,0 near prakash engg works, Gopal Puri , Aligarh(UP)-202001